Tech Support: techhelpdka@gmail.com
Frequently asked questions
Q. I'm having trouble logging in, what do I do?
A. First, check what operating system you're using. Some of the older models aren't compatable with new websites. Next, check your browser (www.whatbrowser.org) to see if it is up to date. Without an updated browser you may experience trouble logging in, unable to update passwords, and possibly encounter glitches on websites. Make sure you are entering the correct email address.
Q. I'm having trouble resetting my password, whats wrong?
A. First, check what operating system you're using. Some of the older models aren't compatable with new websites. Next, check your browser (www.whatbrowser.org) to see if it is up to date. Also, make sure you are checking the most recent reset password email (it's recommended you delete any previous reset password emails, then go through the process of resetting the password from the beginning).
Q. I have been double charged, what happened?
A. If you experience trouble logging in, resetting your password or any issues with your account, don't create another subscription! First, follow the steps above to see if your issues get resolved. If you did inadvertently create two subscriptions, then contact us via email (techhelpdka@gmail.com) and we will cancel one of them for you.
Q. I have entered all of my information, but I am still not able to sign up, what do I do?
A. First, check to see if all of your information you are entering is correct. Make sure when you enter your zip code, that you select the correct city and state in the drop down bar that corresponds to your zip code. Make sure you are entering your credit card informatioin correctly, and that your credit card is still active and not expired.
Additional troubleshooting
- Have you tried clearing your cache?
- Have you tried logging in from another browser?
- Have you tried logging in from a different device?
- Reboot the computer and try to login again by manually entering the login credentials (do not copy and paste)
- Double check that the format of the credentials entered is correct (no extra spaces, no letters that are capitalized when they shouldn't be)
- Turn off any plugins, add-ons or extentions in your browsers
- Disable password managers
- Disable any anti-virus or other security software that may have features designed to intercept or manage logins (many do)
- Try the Chrome browser
- Ensure your internet is working properly
- iPads are also causing some trouble in particular. If you are having issues on your iPad, try another computer to see if your problem resolves. If not, please email techhelpdka@gmail.com
The majority of problems are due to having an older operating system, a system that is not compatable with the browser they're using, or not having an up to date browser. If you follow these steps, and your problems still persist, contact us via email techhelpdka@gmail.com explaining the issue and the steps you have taken to try to resolve the problem.
If you need to unsubscribe, please contact us at techhelpdka@gmail.com and we will unsubscribe you from davekroyer.com.
